New information and communication technologies make Madagascar an ideal outsourcing destination. A small time difference, low production costs, and high-quality services are the strengths of the Big Island.
Madagascar is even surpassing the usual French-speaking outsourcing destinations, such as the Maghreb countries, Senegal, or Mauritius. Currently, nearly 250 BPO (Business Process Outsourcing) companies operate in Madagascar, generally located in Antananarivo, the capital. Outsourcing employs between 10,000 and 15,000 people. Malagasy. The enthusiasm of decision-makers to choose Madagascar as a destination is justified by the quality of the services provided and the low production costs. Madagascar's geographical location is also an advantage, resulting in a short time difference with Europe.
Besides the advantages in terms of labor costs, Madagascar also stands out for the quality of its workforce. Malagasy people are renowned for their diligence and eagerness to learn. Their innate empathy is highly valued in customer relations. Malagasy people speak excellent French without an accent.
Madagascar also boasts the fastest internet connection in Africa, thanks to its submarine fiber optic cables. With this high-quality connection, Malagasy service providers can offer top-tier services, particularly for telephone calls, online customer service, and real-time services.